Here are some recent customer testimonials. See what others are saying about us...
"I am more than completely satisfied with my new Mercedes. I am very happy that I was able to deal with a very professional and courteous salesperson. I would like to take the time out to not only thank the salesperson, but also Mr. Riedel, as well as yourself. Being a salesperson, I know that customer service is an integral part of the sale. Hands down, my company can take some lessons from your company. Once again, thank you very much."
"I just wanted to say that everything went great. My salesperson handled the entire transaction and other than him driving me out of the parking lot, had everything ready to go. I am a repeat customer and have been very satisfied with not only my salesperson, but all of your staff."
"My advisor Rob Picone is excellent. Rob Picone is the best person I have dealt with for service I needed. He is very pleasant and goes out of his way to please customers. The front desk personnel such as Jackie and and the others are a pleasure to talk to. They make the customers comfortable."
"This is the second c240 that I have leased in the past 5 years. I love the car. I am looking to upgrade when my lease is up next year."
"Our first visit to Mercedes-Benz of Smithtown was totally by chance and actually out of our way. But, the pleasant service, nice environment, and the way our salesperson presented the car convinced us to lease it and recommend our friends. When our lease expired we returned back to Mercedes-Benz of Smithtown for our next car."
“Thank you for following up with this email to make sure that everything ok with my new purchase, it's just another thing that reflects the excellent service that I received while in your Smithtown location.
"Firstly, I just want to take a moment and tell you that my salesperson at Mercedes of Smithtown provided outstanding customer service. He is extremely personable, courteous, knowledgeable and most important human. What I mean by that is.....if he didn't know the answer to a question, he didn't guess nor did he make up one, he went and found the correct answer. In one case we found an answer together and he was not ashamed to say thank you for teaching him something new. The one instance that really exemplifies your salesperson's level of customer service is that he came in on his own time just to make sure that my deal was completed in a timely manner without any further incident. My hat's off to wonderful gentleman and salesman!!
Secondly, I want mention your business manager. When my wife and I first sat down with him on Friday everything went smooth and he told us to come back Monday to pick up the car. When I returned Monday, there was an issue with the financing that was baffling at first to the business manager, the salesperson, and myself. With a lot of patience and the wizardry of the business manager's financing experience, we were able to create an option that was beneficial to me and my family. Thank you!
Finally, I have to comment on grounds of the dealership. I was impressed the upkeep of the dealership; All the cars were clean coupled with visible presence of the maintenance team both inside and outside. The restrooms were spotless and the showroom floor was well kept."